We stand behind our work.
Last updated: AD 2025
At Artisan Glass Designs, we use premium materials and take pride in our craftsmanship. Below is a plain-language summary of the warranties that come with our work. This summary is provided for convenience — the complete, governing warranty terms are detailed in our Terms & Conditions.
Excludes chips, scratches, or damage caused by impact, improper cleaning, or environmental extremes.
We assume no liability for manufacturing defects, hidden flaws, or breakage of customer-supplied items. Please inspect items prior to installation.
Effective from installation date. Non-transferable. Excludes damage from misuse, impact, structural movement, or extreme weather. Written notice required within 30 days of discovery with proof of purchase.
All railings and pool fences are engineered and installed to applicable building and pool-barrier codes. Warranty excludes damage from impact, misuse, structural settling, improper cleaning, or modifications made after installation.
Excludes chips, scratches, breakage from impact, or damage from improper cleaning. Customer is responsible for cabinet door preparation unless otherwise agreed in writing.
Tempered safety glass. Excludes breakage from exceeding rated weight capacity, impact, or improper use. Weight ratings provided at time of installation.
For customer-supplied pet doors, installation warranty is limited to 90 days and we assume no liability for the pet door unit itself.
Specialty glass (etching, antique mirror, dip-tech, custom shapes) and commercial projects carry warranties specific to the materials and scope of each project, detailed in your individual quote and contract. Commercial warranties transfer to the property owner upon substantial completion per our Terms & Conditions.
To keep your warranty valid, please avoid the following:
Care tip: Squeegee or towel-dry glass after each use, and clean with mild, non-abrasive, ammonia-free products.
If you believe you have a warranty issue:
Contact us at info@artisanglassdesigns.net or 469-988-1581.
We're happy to help. Reach out anytime.