Warranty Information

Last updated: AD 2025

At Artisan Glass Designs, we use premium materials and take pride in our craftsmanship. Below is a plain-language summary of the warranties that come with our work. This summary is provided for convenience — the complete, governing warranty terms are detailed in our Terms & Conditions.

🚿 Frameless Shower Doors

Lifetime on shower glass against spontaneous breakage due to nickel-sulfide inclusion
3 Years on hardware (hinges, pulls, clamps) against manufacturing defects
1 Year on labor / installation

🪞 Mirrors (Supplied by Us)

1 Year against silvering deterioration or adhesive failure under normal indoor use

Excludes chips, scratches, or damage caused by impact, improper cleaning, or environmental extremes.

📦 Customer-Supplied Mirrors & Accessories

90 Days on installation (securing hardware and adhesive)

We assume no liability for manufacturing defects, hidden flaws, or breakage of customer-supplied items. Please inspect items prior to installation.

🪟 Window Glass Replacement

10 Years against seal failure (fogging) on insulated glass units
5 Years against manufacturing defects

Effective from installation date. Non-transferable. Excludes damage from misuse, impact, structural movement, or extreme weather. Written notice required within 30 days of discovery with proof of purchase.

🛡️ Glass Railings & Pool Fences

Lifetime on glass against spontaneous breakage due to nickel-sulfide inclusion
3 Years on hardware (spigots, standoffs, clamps, gate hardware) against manufacturing defects
1 Year on labor / installation

All railings and pool fences are engineered and installed to applicable building and pool-barrier codes. Warranty excludes damage from impact, misuse, structural settling, improper cleaning, or modifications made after installation.

🍽️ Cabinet Glass

1 Year on glass against manufacturing defects
90 Days on installation

Excludes chips, scratches, breakage from impact, or damage from improper cleaning. Customer is responsible for cabinet door preparation unless otherwise agreed in writing.

📚 Glass Shelves

1 Year on glass and mounting hardware against manufacturing defects
90 Days on installation

Tempered safety glass. Excludes breakage from exceeding rated weight capacity, impact, or improper use. Weight ratings provided at time of installation.

🐾 In-Glass Pet Doors

Lifetime on glass against spontaneous breakage due to nickel-sulfide inclusion
1 Year on labor / installation
Pet door unit covered by the manufacturer's warranty (Security Boss or other brand)

For customer-supplied pet doors, installation warranty is limited to 90 days and we assume no liability for the pet door unit itself.

✨ Specialty & Commercial Glass

Specialty glass (etching, antique mirror, dip-tech, custom shapes) and commercial projects carry warranties specific to the materials and scope of each project, detailed in your individual quote and contract. Commercial warranties transfer to the property owner upon substantial completion per our Terms & Conditions.

⚠️ What Voids a Warranty

To keep your warranty valid, please avoid the following:

Cleaning glass with abrasive pads or ammonia-based products
Disturbing or removing caulk or seals
Damage from hard-water deposits, harsh chemicals, or impact
Modifications or repairs made by anyone other than Artisan Glass Designs
Exceeding rated weight capacities (shelves) or misuse

Care tip: Squeegee or towel-dry glass after each use, and clean with mild, non-abrasive, ammonia-free products.

📋 How to Make a Warranty Claim

If you believe you have a warranty issue:

Notify us in writing within 30 days of discovering the issue
Include your proof of purchase and a description (photos help!)
Give us a reasonable opportunity to inspect and remedy the issue before pursuing other options

Please note: This page is a plain-language summary provided for your convenience. The complete and legally governing warranty terms, exclusions, and limitations are set forth in our Terms & Conditions. In the event of any conflict, the Terms & Conditions control.